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Return & Refund

All prices are listed in Australian dollars.

We reserve the right to change prices and correct any printing errors.

The procedures below are covered by Victoria Fair Trading Rules.


No questions asked guarantee

Fitzroy Programs offers a No-Questions-Asked Guarantee for you to return any item with an Australian delivery address and receive a refund to the value of the item/s returned. The items must be returned in resalable condition. See our Returns Policy below for full details. This guarantee does not include orders with an overseas shipping address, or bulk orders (buyers should sample single products first).

Returns Policy

You can return your purchase to Fitzroy Programs, or send it to our office within 30 days.

Please note:

  • Before making a return, contact Fitzroy Programs on (03) 9489 5700
  • Please enclose the original Tax Invoice, or a copy of the Tax Invoice with the goods.
  • The goods have to be in original condition.
  • Let us know if you would like an exchange, replacement, or a refund.
  • Include a daytime phone number where we can contact you.