We ship orders Monday to Friday. If you place an order on a weekend or national holiday, it will be processed and shipped within the next two business days.
We use Australia Post's signature on delivery service for 'Express' and 'Parcel Post'. If you would prefer your parcel to be left without a signature, please write 'Authority to Leave' in the comments at the time of ordering. Fitzroy Programs is not responsible for any lost parcels if this option is requested.
To ensure prompt delivery of your online order, please provide us with a suitable residential or business address.
All prices are shown in Australian dollars. All orders are processed in Australian dollars.
Please track your parcel via Australia Post website: https://auspost.com.au/parcels-mail/track.html#/track
Delivery Within Australia
Tracking is generally available at least two days after shipment. We will deliver to the address of your choice according to the conditions below. Simply inform us of the delivery address when you place your order at www.fitzoyreaders.com
Fitzroy Programs uses the services of Australia Post to deliver your orders. Delivery time is usually 2 or 3 working days for capital cities, and 4 to 10 working days for the rest of Australia, for orders placed before 11am (Melbourne time). We are rarely out of a product, and if we are it’s not for long. If the customer has submitted correct data, delays should never exceed 30 days.
Extra and Late Deliveries
If we send an extra package after the main package, no additional postage charges apply. We will of course notify you if an item has sold out. If you have not received your order within the days specified, please contact us at firstname.lastname@example.org
The amount for carriage costs is based on the transport costs of the parcel. These costs are payable only once per order – even if this is delivered in several parcels. The delivery costs are fixed according to the weight and the destination country. Goods will be delivered in approximately 3-7 postal working days depending on the region. Upon arrival in the destination country, the parcels are distributed by the local postal services.
Customs in the Receiving Country
Occasionally, customs inspections may also delay delivery by a few days. Our postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. Responsibility for any customs duties, foreign taxes or other fees which may be imposed, will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices.
Pick Up In Store
If you are local, you can complete your order online and pick up in store. Please wear your mask when coming to the door.
Once we have processed and packed your order, we will send you an email to let you know it is ready for collection.
Our shop and office is located at 593 Brunswick Street, North Fitzroy (Melbourne).
Opening hours are 10am - 5pm, Monday to Friday.
Important: If your order has not been delivered within the specified times, please contact Fitzroy Programs Pty Ltd via email email@example.com or phone +61 (0)3 9489 5700 to obtain your postal reference number.